EP 28: How to handle a negative review

Nov 30, 2022
How to handle a negative review

In this week's episode of Quick Tip Wednesday, I talk you through how to handle tough customer service situations that are bound to happen to us from time to time

- a negative review from a customer who wasn't satisfied with your product, how to handle an item that arrived broken to your customer, and how to handle the dreaded package that was marked "Delivered" but your customer reached out because they DON'T have it.

You'll learn how to step into the CEO role and handle all of these customer service situations with specific next steps.

When you finish listening, I'd love to hear your biggest takeaway from today’s episode. Take a screenshot of the episode you're listening to, share it to your Instagram stories and tag me @monicalittlecoaching - or send me a DM!​

While you're there, make sure you 
follow me so you can see behind the scenes of how I grew my handmade organic skincare small business to multiple six-figures... and how you can grow and scale your business, too.

LEARN MORE FROM MONICA LITTLE

Website:www.monicalittlecoaching.com

Instagram: @monicalittlecoaching

My small business: www.shopplantbasedbeauty.com

Interested in learning more about Product Biz Academy? Join the waitlist to be first notified when doors reopen!

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EP 103: Growing a coaching business with James Wedmore

Jun 05, 2024

The latest reviews from our loyal listeners:

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Clear & effective communication!

Great podcast from Monica Little! She talks about the power of integrity, changing your mind-set to get stuff done and being accountable (both personally & professionally). The podcast is geared towards small business owners, but really so much of what Monica explains can be applied to various parts of anyone's life. She articulates so accurately many of the thoughts I have about the challenges of being a small business owner. It's reassuring & comforting to hear Monica break it all down in a comprehensive way in order to overcome the struggles. My favorite take-aways were how she explained that believing in yourself = FREEDOM and "how you do one thing is how you do everything".

- Anneliese via Apple Podcasts

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Very inspirational!! Highly recommend

Listing to Monica’s podcasts have been crucial to helping my business grow. Saving me from endless circles of the creative mind, great tips and tricks to make things more efficient. If you own your own product business, I highly recommend joining her program as well as listening to all her podcasts!! πŸ™ŒπŸ»πŸ™ŒπŸ»πŸ™ŒπŸ»πŸ™ŒπŸ»Way to go Monica !! ❀️

- Daisy via Apple Podcasts

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I’m Learning So Much!

I love listening to Monica’s podcast as a handmade small business owner! She offers so many tangible tips within her episodes that have helped me to believe in and grow my small business. Episode 2 was very helpful as she discusses the power of integrity and using a habit tracker. I loved this concept and will begin to use one. I can relate to so many of the stories she tells about running her own handmade business. Thank you Monica for all of these episodes! I cannot wait to listen to more.

- Kelley via Apple Podcasts

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