EP 28: How to handle a negative reviewNov 30, 2022
In this week's episode of Quick Tip Wednesday, I talk you through how to handle tough customer service situations that are bound to happen to us from time to time
- a negative review from a customer who wasn't satisfied with your product, how to handle an item that arrived broken to your customer, and how to handle the dreaded package that was marked "Delivered" but your customer reached out because they DON'T have it.
You'll learn how to step into the CEO role and handle all of these customer service situations with specific next steps.
When you finish listening, I'd love to hear your biggest takeaway from today’s episode. Take a screenshot of the episode you're listening to, share it to your Instagram stories and tag me @monicalittlecoaching - or send me a DM!
While you're there, make sure you follow me so you can see behind the scenes of how I grew my handmade organic skincare small business to multiple six-figures... and how you can grow and scale your business, too.
LEARN MORE FROM MONICA LITTLE
My small business: www.shopplantbasedbeauty.com
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